Delete or request removal of your SmartDwell account.
Use this page to understand what happens when your account is deleted, submit a deletion request, or learn how to delete your account from the mobile app.
Before You Request Deletion
Deleting your account may remove access to resident services, visitor passes, notifications, wallet records, bookings, and estate workflows. Some transaction, security, and compliance records may be retained where legally or operationally required.
Delete Your Account In The App
SmartDwell now includes in-app account deletion. Open the SmartDwell mobile app, go to Settings, choose Delete My Account, review the confirmation message, then tap Confirm Delete. Your account will be moved into the deletion process and you will be logged out.
If you need help before deleting your account, use the Contact Support option in the app or submit the request form on this page.
How To Request Deletion From This Page
- Submit the form on this page using the email or phone number linked to your account.
- SmartDwell or your estate administrator may contact you to verify ownership.
- After verification, eligible account data will be deleted or anonymized.