Your estate data should be handled with care.

Overview

SmartDwell provides estate management, resident communication, visitor access, wallet, billing, facility, maintenance, security, and notification services. This policy explains the types of data we process and how we use it.

Information We Collect

• Account details such as name, email address, phone number, estate, role, and resident identity information.
• Estate activity such as visitor passes, access validations, maintenance requests, facility bookings, poll votes, wallet transactions, bills, and notifications.
• Device and usage information needed for login security, push notifications, diagnostics, and service improvement.

How We Use Information

We use information to operate SmartDwell, verify residents and staff, process estate workflows, send notifications, support payments, secure access, provide support, and improve the platform.

Sharing

Relevant information may be visible to authorized estate administrators, staff, security personnel, payment processors, SMS/email providers, and service providers needed to deliver SmartDwell.

Security

We use administrative controls, authentication, role permissions, and reasonable technical safeguards to protect account and estate data.

Your Choices

You can update your profile, manage notification preferences where available, or request account deletion through the account deletion page.

Contact

Questions about privacy can be sent to info@smartdwell.org.